FAQ's
Explore our comprehensive list of frequently asked questions - Find the answers you need here!
Are you a certified Professional Organizer?
Professional organizers are not certified. There is no regulating body in the industry that has the authority to grant certifications. However, I am a member of Professional Organizers in Canada or the POC. (www.organizersincanada.ca), and have completed their training program. I have sat on the executive board of the Halton-Peel Chapter for 4 years and am the current Chapter Chair. I am also working towards Silver Leaf Status with the association, which requires members to have been working in the industry for 5 years. I’ve got one more year to go!
What is the POC?
POC is the acronym for Professional Organizers in Canada. It is the national association that represents professional organizers across the country. They provide education to it’s members through courses, training sessions, conferences, speaker and networking events. All members of the POC must agree and adhere to a code of ethics. Click here to find out more. https://organizersincanada.com/about/code-of-ethics/
What are your Covid-19 Policies?
We believe in safety first and follow all current provincial guidelines concerning social distancing, gathering numbers and mask wearing. You are always welcome to wear a mask when we are in your home, and you are welcome to ask us to do the same.
If me or another organizer is unwell on the scheduled session date, I will call you to re-schedule or try to find a replacement (in the case of another organizer). If you are unwell on the scheduled session date, please notify us as soon as possible to reschedule.
We will never enter any client home knowingly with a positive Covid test.
Are you insured?
Yes, we are insured.
How long will my project take?
Estimating the length of an entire project is difficult. It depends on how quickly the client is able to make decisions, and what we find ‘beneath the layers’ so to speak. Often kitchens and offices take longer because of the smaller items that live in those areas, and papers are sorted one by one. Basements and Garages have been known to go a little faster than expected as items tend to be larger in those areas.
How much will my project cost?
The length of time a project takes from start to finish is different from project to project and from client to client which means we are unable to give a exact quote. Estimates are also challenging because of so many unknown variables that come up mid-project. We allow you to choose how many hours you are comfortable paying for, and then see how much we can accomplish within that time. You can then decide to pay a little more to complete the project, or finish it yourself.
What are your hours?
The company works weekdays with sessions scheduled between the hours of 8:00 am and 5:00 pm. Working later than 5:00 pm is possible, and can be discussed and decided on an individual basis.
What if I need to cancel last minute?
We require 48 hours notice to cancel and /or reschedule a session. Less than 48 hours notice will be charged at a minimum daily rate of 3 hours. There may be an exception if the cancellation is due to illness or emergency.
Do I need to be present at the session?
In most cases yes. Since we are sorting through items that belong to you, you will need to be available to make decisions. The more involved you are in the process, the faster it will go.
How do I pay for your services?
After the initial deposit, the remainder will be paid at the end of each session. Payment by e-transfer is preferred, but we will also accept cheques and cash.
I feel my home may be too dirty or messy to hire a professional organizer but know I need help. What can I do?
I have experience in all types of home environments and chose this business because I love helping people. I have the skills and connections to make a difference peoples homes and lives. There is no need to feel embarrassed and your home will not shock me. If you are unsure if I’m able to help, call me anyway. It may mean we need to utilize another service before I can do my part, and I’m happy to make the suggestion or help coordinate that. If I feel there is another organizer or service that is better suited to your specific needs, I’m also happy to refer you.
